Shipping and Returns Policy


Order Processing and Shipment

All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Monday.

Standard Delivery: Our standard delivery service for the U.S., Canada, and Australia is FedEx. Standard delivery times are as follows:

  • Continental US addresses: 3-4 business days from the date of shipment.
  • Alaska and Hawaii addresses: 7-10 business days from the date of shipment.
  • Canada : 4-5 business days from the date of shipment.
  • Australia: 10-12 business days from the date of shipment.
    Other International Deliveries: The delivery time for international shipments is typically 4-5 days, but can take up to 7-10 days depending upon location. We have a network of international warehouses to help expedite your delivery and utilize local postal systems and couriers for door-to-door service.

Product may be returned for any reason within 30 days of original purchase. In order to request a refund, contact NuCerity Customer Service at (713) 961-9080, (800) 961-2291 FREE, or email to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be clearly visible on the exterior of any returned package. Reimbursement will be issued within a period of 30 days of receipt and will be issued in the same manner as the original payment method. Please refer to the CONTACT page on our website for more country specific Customer Service numbers and emails.

If the product was purchased directly from a NuCerity Distributor, the refund must be processed by that Distributor. The product must be returned along with the original invoice to the Distributor who will refund the product purchase price. The Distributor will then return the product to NuCerity International for a replacement product. If the product was purchased directly from NuCerity International using a Distributor Replicated Website or a Distributor ID number, the refund will be processed by NuCerity International.


Monthly Auto-Delivery or AutoShip Orders may be cancelled at any time by submitting a written notice at least five (5) business days prior to the next scheduled processing date. Submit written notice via email to, fax to (713) 456- 3027.


Global NuCerity Office Information

NuCerity International
(Global Headquarters)
7880 San Felipe, Suite 200
Houston, Texas 77063
Main Office: +1 (713) 961-9090
Main Fax: +1 (713) 456-3027

Nucerity Mexico (for customers calling from Mexico only)
Customer Support 01800 286 7943
Fax: 01800 286 7944
Directo Guadalajara: 33 1816 2225 y 33 1816 2226
Directo Ciudad de México 55 1107 6354

NuCerity Korea
5-6F, 21,
Teheran-ro 52-gil,
SEOUL 135-080 Rep. of KOREA
Main Office: +82 2 568 8989
Main Fax: +82 2 568 7989

NuCerity Taiwan
4/F-1 No 102 DunHua North Road
SongShan Dist. Taipei city 105
Main Office: +886 2 8770 6270
Main Fax: +886 2 8770 728

NuCerity Mexico
Insurgentes Sur No.753 Piso 7 C
Col. Napoles
Delegacion Benito Juarez
México, D.F 03810

NuCerity Malaysia
Unit 19A-2-1, Mezzanine Floor, UOA Centre
No 19, Jalan Pinang
50450 Kuala Lumpur

NuCerity Hong Kong
Unit 9B-10A, 16th Floor,
Tower 3 China HK City,
33 Canton Road, Tsim Sha Tsui
Main Office: +852 3955 0688
Main Fax: +852 3568 6330

NuCerity Thailand
48/13 Preecha Complex, 1st Floor,
Soi Rungrueng (Soi Ratchada 20), Ratchadaphisek Road
Samsen-Nok, Huaikhwang, Bangkok 10310
Main Office: +66 02 693-1327
Main Fax: +6626931287

Global Distributor Experience Information

US, Canada & UK Distributor Experience
Monday – Friday: 8AM – 7PM (Central Time USA)
Customer Service/Comments:
Compliance/Advertising approvals:
Toll Free USA (English & Spanish):  1 (800) 961-2291
Toll Free Canada:  1 (877) 636-0222
Toll Free United Kingdom: 08-082342211

Mexico Distributor Experience
Monday – Friday: 10AM – 7PM
Mexico Customer Service:
Toll free in Mexico: 01800 286 7943
Guadalajara Direct Lines: 33 1816 2225 y 33 1816 2226
Mexico City Direct Line: 55 1107 6354
Fax: 01800 286 7944
Toll free (English & Spanish): 01800 557 5555

Korea Distributor Experience
Monday – Friday:  10AM – 7PM
Saturday: 10AM – 1PM local time
Korea Customer Service:
Main Office & Customer Service: +82 2-568-8989
Fax: +82 2-568-7989

Asia Distributor Experience
Distributor Experience Email addresses:
Hong Kong:

Japan Distributor Experience
Monday – Friday: 7AM – 1PM (Local Japan time)
Japan Customer Service:
Local Japan:  +81 (03) 4578-9718
Tokyo Fax Line: +81 (03) 6730-2738
(note: do not dial the leading “0” in (03)

Conference Line: (0800) 100-0078
(Toll Free Mobile within Japan)

Announcement Line: (0800) 100-0068
(Toll Free Mobile within Japan)